Delivery And Returns

Delivery

Delivery to Mainland UK via courier is free of charge on orders totalling over £199 or for £8.95 per order if the total is below £199, no matter how many blinds are on that order. Delivery to other areas may differ and these costs are shown on the checkout page.

All blinds are delivered by a reputable national carrier and will require a signature to confirm delivery. The carrier can then provide us with a signed copy proof of delivery and this will be accepted as confirmation of safe delivery. If a parcel arrives damaged in any way it must be signed for as damaged or rejected by the customer.

Our carrier will not leave a parcel without a signature, please ensure that there will be someone to provide a signature at the address you require the goods delivered to (this could be a work address). We can also arrange for the courier to try and deliver to a neighbour if you are not likely to be in.

If there is no one available when the carrier attempts to deliver they will try once more the following day, if there is still no one available to receive the delivery on this second attempt the parcel must be collected from the local depot, or an additional delivery charge will be made to re-ship the goods again.

If there is still no-one available to sign for the goods, the goods will be returned to us. The cost to re-ship the goods out must then be paid for by the customer.

Returns policy

All of our blinds are made to measure.

Under the distance selling regulations we cannot accept any made to measure products back. This rule applies to all made to measure blinds across all of our ranges.

If a product is made incorrectly or arrives damaged we will replace this blind immediately as detailed in the replacements policy below. If the customer wishes to cancel the order rather than wait for a replacement it is the customer’s responsibility to return the blind. This must be complete with all fixtures and fittings supplied. The cost of this return would be paid by the customer.

Replacements

All Blinds have been inspected prior to dispatch, however in the unlikely event that a part is missing or defective we will replace the part or the blind immediately.

If you have a problem with your blind please get in touch and we will do our best to trouble shoot the problem with you. Failing this we may need to collect the blind and have it returned directly to one of our manufacturers factory.

When organising a remake / replacement of a blind we cannot change any details from the original order, it must be a replacement on a like for like basis.

Product warranty

Every Blind attracts a 12 month product warranty against manufacturing defects. Certain products in our ranges have longer warranties than this period which will be stated in the product description.

We reserve the right to repair or replace the product and it may be necessary to return the goods to us for inspection prior to a replacement being dispatched.

If any product has been repaired, tampered with or fixed by a third party this voids the product warranty.

This warranty is in addition to your statutory rights.

5 Year Product warranty

Here at Order Blinds we take great care in making the best products we can with top quality fabrics and components. We are confident in the quality of our blinds, so in addition to the standard 1 year manufacturer’s warranty we are happy to offer another 5 year’s cover on parts.

Most parts of your blind are covered under our 5 year guarantee, they are:

• Roller blind mechanics e.g. brackets or mechanism
• Any and all aluminium hardware parts of the blind e.g. cassettes, head rails
• Vertical blind head rails
• Venetian blind head rails and mechanisms
• Perfect fit frames and mechanisms
• Skylight blind mechanisms and aluminium hardware

The following parts are covered by an extended warranty of 5 years only.

• Lithium batteries
• Blind motors
• Remote controls

The following parts are not covered by the extended warranty and so hold a 1 year manufacturer’s guarantee:

• Fabrics used to make the blind
• Venetian blind slats
• Alkaline batteries
• Single use batteries inside handsets or accessories

   exclusions and conditions:

• Accidental damage
• Any and all damage other than wear and tear
• Alterations made to the products
• Misuse or mistreatment of the product
• Any environmental effects (excessive heat, water/moisture damage, mould)
• Normal fading of fabrics and dyes
• Failure to follow measurement or installation instructions
• Failure to follow maintenance guidelines
• Fitting the product in a non domestic environment

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@rullgardin.uk and send your item to: Rullgardin Bespoke Blinds Ltd – C3(2) Centre Court, Walter Leigh Way, Moss Industrial Estate, Leigh, WN7 3PT.

Shipping returns

To return your product, you should mail your product to: Rullgardin Bespoke Blinds Ltd – C3(2) Centre Court, Walter Leigh Way, Moss Industrial Estate, Leigh, WN7 3PT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@rullgardin.uk for questions related to refunds and returns.